AWARENESS TOWARDS SOCIAL SECURITY PROTECTION AMONG FOOD DELIVERY RIDERS IN SELANGOR AND
KUALA LUMPUR
Nina Naquiah Ahmad Nizar1*, Siti Zaharah Ishak2, Adibah Shuib3, Wan Mazlina
Wan Mohamed4, Saiful Aman Sulaiman5, Mohd Irwanhakim Zainal6, Mohd Nasir
Taib7
1*,2,3.4.5.6,7Malaysia Institute of Transport (MITRANS), Universiti Teknologi MARA (UiTM),
40450 Shah Alam, Selangor, Malaysia
1Faculty of Applied Sciences, Universiti Teknologi MARA (UiTM),
Cawangan Negeri Sembilan, Kampus Kuala Pilah, 72000 Kuala Pilah, Negeri Sembilan,
Malaysia
2,4,6,7College of Engineering, Universiti Teknologi MARA (UiTM), 40450 Shah Alam,
Selangor, Malaysia
3Faculty of Computer and Mathematical Sciences, Universiti Teknologi MARA (UiTM),
40450 Shah Alam, Selangor, Malaysia
5Surveying Science & Geomatics, Faculty of Architecture, Planning & Surveying,
Universiti Teknologi MARA, 40450 Shah Alam, Selangor, MALAYSIA
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ABSTRACT
Online food delivery services (OFDS) which are commonly endeavored by food delivery workers have become revolutionary today. However, the alarming rates of road accidents among them resulted in the announcement of obligatory contributions towards the Social Security Protection scheme in Malaysia, starting 1st October 2021. The Self-Employment Social Security Scheme was introduced to provide protection for individuals who are selfemployed under the provisions of the Self-Employment Social Security Act 2017. A survey was conducted among 50 food delivery riders around Kuala Lumpur and Selangor on awareness of the scheme, exploring delivery rider demographic characteristics, awareness on benefits of the protection scheme, importance, or willingness to commit with the contribution towards social security protection, along with issues of concern during work. The analysis showed that the riders realize the importance and benefits of the Social Security Protection scheme and are willing to commit to it. Various underlying issues on egregious riding act to ensure fast delivery were also elaborated. In conclusion, the above findings provide evidence that food delivery riders understand that positioning them under the self-employment security scheme could provide protection against employment injuries including occupational diseases and accidents during work-related activities. Potential measures for a sound working environment and alleviate risky practices are also discussed.
Keywords: Food Delivery, Online Food Delivery Services, Road Accidents, Social Security Protection Scheme.
Published On: 10 April 2023
